Privacy Policy and Terms of Service
This Privacy Policy describes the policies of Brokerwise CRM ("we", "us", or "our") on the collection, use, and disclosure of your information when you use our website, mobile applications, and related services available at or through https://brokerwise.in (collectively, the "Services").
Separate terms may apply to specific products or features; where they conflict, the more specific terms control for that feature.
Your acknowledgment and consent
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services. Where required by law, we will obtain your consent before collecting or using certain information.
Information we collect
We may collect information that you provide directly, including but not limited to:
- Identity and contact details (such as name, email address, phone number)
- Account and profile information
- Communications you send to us (including enquiries, support requests, and feedback)
- Property, enquiry, or transaction-related information you choose to submit through the platform
We may also collect technical and usage information automatically, such as device type, browser type, IP address, approximate location (where permitted), log data, and cookies or similar technologies, to operate, secure, and improve the Services.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Services
- Authenticate users and protect against fraud or abuse
- Communicate with you about updates, security alerts, and support
- Analyse usage trends and improve user experience (including aggregated or de-identified analytics where appropriate)
- Comply with legal obligations and enforce our terms
Sharing of information
We do not sell your personal information. We may share information with:
- Service providers and subprocessors who assist us in hosting, analytics, email delivery, customer support, or security, subject to confidentiality and processing obligations
- Professional advisers where required (for example, auditors or lawyers under professional secrecy)
- Authorities when required by law, court order, or to protect rights, safety, or security
- Business transfers in connection with a merger, acquisition, or asset sale, with notice where required by law
Data retention
We retain information for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods may depend on the nature of the data and our legal, contractual, or operational needs.
Security
We implement appropriate technical and organisational measures designed to protect your information. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, or to withdraw consent where processing is consent-based. To exercise applicable rights, contact us using the details below. We may need to verify your identity before responding.
Children
The Services are not directed at children under the age where parental consent is required in your region. If you believe we have collected such information, please contact us and we will take appropriate steps.
International transfers
If you access the Services from outside the country where we operate, your information may be transferred to and processed in countries that may have different data protection laws. Where required, we use appropriate safeguards.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and, where appropriate, notify you through the Services or by email. Continued use after the effective date of changes constitutes acceptance of the updated policy, except where prohibited by law.
Contact us
For privacy-related questions, requests, or complaints, please contact Brokerwise CRM at info@brokerwise.in or via the contact options published on https://brokerwise.in.